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Privacy policy

Privacy disclosure statement and consent

This Privacy policy covers the, its related companies, staff and independent franchisees and consultants. It relates to personal information about you, which is collected by any of these parties. Personal information is only collected where required. This information may be collected in person, via fax or mail, email or through our website. We may change this Privacy Policy as the need arises.

Why is your personal information collected?

  • For the purpose of processing and assessing your application for finance or other related product and service
  • To meet the requirements of our lenders in completing and submitting a finance application to them, government legislation and other affiliated parties as required to conduct our business
  • To allow us to keep adequate financial control and administrative records

Organisations to whom you're personal information may be disclosed

1. Between Mortgage Deals Office and its independent consultants and related companies for the purpose of enabling us to conduct our business

2. To other associated organizations where the information is necessary for them to perform their services. These include:
  • Panel Lenders
  • Lenders Mortgage Insurers
  • Valuers
  • Surveyors
  • Solicitors
  • Accountants
  • Referral partners
  • Credit Reporting Agencies
  • Aggregator

3. Mail houses and Direct Marketing

In order for us to keep in touch with you and advise you of changes in the market, your loan or other related topics. We will from time to time use your personal information.

If you at any time do not wish to receive this information, you may instruct us not to provide it by sending an email to:

Changes & access to your personal information

If your personal information changes we ask that you contact us and advise of the changes. If you wish to make changes to your personal information, please contact us.

You may request at any time from us details of your personal information that we hold and ask that we provide you with access to such information.

If we cannot provide you access to your personal information we will provide you with a reason why. A situation where this may occur is where there is a legal matter pending.

Security of your personal information

We will take all reasonable precautions to protect your personal information from unauthorised access, loss, misuse, disclosure or tampering.

We will take all reasonable care in storing in a safe environment whilst it is being used and after it is no longer required.

Unless you tell us not to, we may use your information to provide you with offers or information of other goods or services we or a third party can provide you with.

We may disclose your information to other organisations to help us provide our services and arrange the loan. The types of organisations we may disclose your information to include lenders, mortgage insurers, other mortgage intermediaries, valuers, and other organisations which assist us (such as printers, mailing houses, lawyers, partners, aggregators and accountants).

In addition, we may disclose your personal information to any other organisation that may wish to, or has acquired, an interest in your loan, or in our business.

You can gain access to the information we hold about you by contacting us at the above email address.

You agree that we may collect and use your personal information as specified above.

By viewing this document you agree to its terms. It forms a legal contract between us. By submitting an enquiry or providing your details to us, you agree that you have read and understood our privacy policy. If you have any questions, please ask. We look forward to providing exceptional service.